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Mon - Sun, 9:00 - 20:00

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Terms of use

These Terms of Use (“Terms”) apply to a users’ (“user/your”) access to, and use of the EZEE RIDES bike rental service (“Service”). The Service is operated by [Auto Away Pvt. Ltd.], and its subsidiaries, licensees, and affiliated companies (collectively, “EZEE RIDES /We”).

As a condition of using the Services, you agree to be bound by these Terms. By using the Services, you agree to these Terms, as may be updated from time to time. If you do not agree to these Terms, do not book, rent or take possession of the EZEE RIDES vehicles (“Vehicle(s)”) or use the Service. Because these Terms are a legal contract between you and EZEE RIDES, it is important that you review the Terms carefully before availing of the Service. These Terms are not intended to alter in any way or limit the terms or conditions of any other agreement that you may have with EZEE RIDES, including without limitation the privacy policy (“Privacy Policy”).

USER ACCOUNT

In order to use the Service, you are required to provide various information about yourself including your name, email address, address, date of birth and other personal information (“user data”), and are required to be over the age of eighteen (18) years. You agree that any information you provide to EZEE RIDES will always be accurate, correct and up to date. You shall not impersonate someone else or provide account information, an email address or any other information that is not your own.

BOOKING, PAYMENT AND CANCELLATION

All bookings require to be made in advance. At the time of booking, the full fee for the rental of the Vehicle (“RentalFee”) as laid out in the Fee Policy, shall be paid by you.

In the event your wish to extend a reservation, you shall contact EZEE RIDES and put forth your request. Please note that EZEE RIDES is under no obligation to extend your reservation, and may do so only if

a) the Vehicle is available for use for the additional period requested; and

b) the request to extend is completed prior to the scheduled expiration time of your existing reservation.

USER DOCUMENTATION

Prior to receiving possession of the Vehicle, you shall be required to provide the following documents to EZEE RIDES:

Valid driving license to ride a motor-cycle with/without gear, depending on the Vehicle proposed to be hired, in India;

Copies of address Proof such as passport/Adhaar Card/Voter ID which shall be obtained by EZEE RIDES’ staff at the time of Vehicle pick-up/drop-off.

In the event the documentation provided by a user is fake or invalid, the same would attract a penalty as detailed under clause 7.

As a mandatory policy, individual customers who have placed a booking are requested to show one of their original government verified ID proof such as Aadhar card, Voter ID card,